A primer in how not to sell. Retailers, take notice
Went to buy a Mac Air from iWorld in Sec 17 #Chandigarh.
Asked for a GST compliant invoice. Here is how the conversation went thereon:
Salesman: Please give Form 25 and ID Proof
Me: Form 25? Why?
Him: Its the law
Me: OK, here take both
Him: GST invoice will be issued next day, since the accountant leaves at 5 PM.
When I asked on what document would they allow me to remove the Laptop, they said Invoice and then issue another GST invoice the next day. Hey Govt of India – are you listening? 2 Invoices for the same sale?
Stormed out after throwing the rule book and customer service expectations at them.
Went to Paramatrix in Sector 20. Not only was I offered a much better price (with GST credit), the transaction too went without a hitch. And more importantly, the way it should be – without any request for paperwork.
A stark contrast between 2 retailers within a couple of miles of each other.
A huge lesson on how to do business.
More importantly, why did those guys at iWorld seem like they were stonewalling and not interested in a sale? Or as if the matter was something else? It seems a bit grey to me.